Responsible person for the content of this website: Christophe Carrette (christophe.carrette@h2obenelux.be )

Exclusion of responsibility

The expressed information and opinions on this website do not constitute a complete description. They do not provide legal opinions, neither scientific, nor concerning health in the broadest sense and do not have to be treated like a substitute at specific advices relative to concrete individual situations. All the information presented on this web site represents knowledge and accessible know-how to date. These informations do not claim to be scientific opinions or studies and can be adapted constantly.

All the references to prices or conditions on this site are purely mentioned as an indication and can constantly be modified without condition and preliminary warning. The prices and conditions are non-contractual.

We specify expressly that technologies of filtration or softening of Aquaphor Viking Maxi ® and PCW GF® as well as technologies of dynamization GIE® or any other device proposed by the website H2O Benelux are not conceived to make of a tap water or an industrial water a therapeutic water or a medical remedy.

In the event of health problems, water coming from our filters, softeners and activators does not release you from your own responsibility to visit your doctor or therapist nor to take the ordered drugs. All the statements and information in this web site must be understood as indications.

SPRL H2O Benelux’s liability may not be invoked for disruptions or damage inherent to using the Internet, specifically for a breakdown in the service, intrusion from the outside or the presence of computer viruses, or for any other event qualified as force majeure in accordance with the law. The products offered comply with current Belgian legislation and with the standards applicable in Belgium. Any photographs, films, videos, texts, information graphics and characteristics reproduced to illustrate the products presented are not contractual in nature. As a result, SPRL Benelux’s liability cannot be invoked in the event of an error or omission in any of these photographs, films, videos, texts, information graphics and characteristics of the products or in the event of a modification to the features of the products. SPRL Benelux’s cannot be held responsible for the non-fulfilment of the contract entered into in the event of stocks running out or the product not being available, as well as in the event of force majeure, disruptions to or a total or partial strike in the postal services and means of transport and/or communication, flood or fire. SPRL Benelux’s cannot be held liable for any indirect damage arising from these terms and conditions, operating losses, loss of profit, loss of opportunity, damages or expenses that may occur as a result of purchasing the products.

Confidentiality of personal and banking data

Right of access and amendment of data. In order to meet the customer’s needs and provide the best possible service, SPRL H2O Benelux is required to record certain details about the customer in its database (company name, VAT nº, company number, e-mail or postal address, surname, first name, etc.). The fact of the customer providing SPRL H2O Benelux with this information, via the website at www.h2obenelux.be, by e-mail or any other form of communication, equates to the customer’s consent for his/her/its details to be stored in the database or computer files of SPRL H2O Benelux and for those details to be used in the business relations between SPRL H2O Benelux and the customer. This data will be used for customer administration, order management, deliveries, invoicing material and immaterial services, monitoring the customer’s solvency, publicity, personalised treatment and the marketing of SPRL H2O Benelux products to customers. The customer may be notified of offers from SPRL H2O Benelux by telephone, post or e-mail. If the customer does not wish to receive this type of information or no longer wishes to receive it, an e-mail should be sent to the SPRL H2O Benelux customer service department at info@h2obenelux.be stating company name, surname, first name and address.

Customer banking information. No banking information provided by customers when a purchase is made is saved, stored or made visible online.

Customer data is processed in accordance with the provisions of directive 2002/58/EC relative to the processing of personal data. In practical terms, this means in particular that:

Customer data of a personal nature may only be gathered and processed in accordance with the purposes stated in these general sales terms and conditions. This means that SPRL H2O Benelux does not sell or market or lease data relating to its customers to any third parties.

Customers have the right at all times to access and amend their data. They also have the right to object to its use, or to verify the accuracy of the data and to correct any errors relating to that data. To do so, all customers need to do is send an e-mail to info@h2obenelux.be clearly stating their details.

Use for statistical purposes relative to browsing the site.

When you access the H2O Benelux website, the servers consulted automatically gather the following data:

  • the IP address attributed to you when you connect;
  • the date and time of accessing the site;
  • the pages viewed;
  • the type of browser used;
  • the platform and/or operating system installed on the PC;
  • the search engine, as well as the keywords used to locate the site.

This information is kept for the sole purpose of measuring the number of visitors to the various sections of the site and to make improvements to them.

Use of cookies. For the purpose of facilitating navigation at the site, as well as optimising its technical management, SPRL H2O Benelux may occasionally be required to use “cookies”. A cookie is a small item of data saved by a website in the computer’s Internet browser. This cookie can then be retrieved during a subsequent visit to the same site. The cookie can only be read by the website that created it. The site uses cookies for administrative purposes, such as recording customers’ preferences for certain types of information. This is to avoid the customer having to enter the same information on the keyboard each time the customer visits the H2O Benelux website. Most cookies only operate during a session or visit. No cookies contain information that may render the customer likely to be contacted by telephone, e-mail or through the post. Customers can also configure their browser to notify them each time a cookie is created or to prevent cookies from being recorded.


This website and the copyright for the information therein are the property of SPRL H2O BENELUX. Images and logos identifying H2O BENELUX are trademarks whose property returns to the SPRL H2O BENELUX.

You can print or, if necessary, store, temporarily, extracts from this website, provided you do not change them for your personal use and you keep intact all provided information protected by copyright and property rights. Neither this website nor any part of this website may in no circumstances be copied, reproduced, modified, publicly displayed, republished or distributed by any media whatsoever (including without limitation through any other website) without the prior written consent of the SPRL H2O BENELUX. Requests for permission should be addressed to christophe.carrette@h2obenelux.be. All rights reserved.

Third parties web sites

This web site contains links to other Internet sites upon which SPRL H2O BENELUX has no control. SPRL H2O BENELUX does not endorse responsibility for operations or content of these websites. The operators of linked websites are exclusively responsible for their contents.

Applicable law

This website (including these Terms) is governed by Belgian law. The Belgian courts have jurisdiction to hear disputes relating to this website. These terms may be amended from time to time by the SPRL H2O BENELUX. So, make sure to take note each time you use this website.


The personal data you provide through this website or by email will be handled by SPRL H2O BENELUX Avenue des Crocus 5, 1640 Rhode Saint Genèse Belgium. This personal data shall under no circumstances be communicated to third parties. You can obtain the communication and, where applicable, the correction or deletion of such personal data as stipulated in the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data.